Terms Of Service
Effective Date: January 2026
These Terms of Service (“Terms”) govern your use of our website and the purchase of products from Bloom & Gray (“we,” “us,” or “our”). By accessing our website or placing an order, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. Use of Our Website
You agree to use our website for lawful purposes only and not to:
Violate any applicable laws or regulations
Interfere with the security or operation of the website
Attempt to gain unauthorized access to our systems
We reserve the right to refuse service to anyone for any reason at any time.
2. Products & Orders
All products are subject to availability. We reserve the right to:
Limit quantities purchased
Discontinue products at any time
Modify product descriptions or pricing without notice
We make every effort to display products accurately, but we do not guarantee that descriptions, images, or specifications are error-free.
3. Pricing & Payment
Prices are listed in GBP and are subject to change without notice.
You agree to provide current, complete, and accurate payment and billing information. We reserve the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
4. Shipping
Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather, or events beyond our control.
Risk of loss and title for physical products pass to you upon delivery to the carrier.
5. Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy, which is incorporated into these Terms.
Please review that policy before making a purchase.
6. Tool Use & Assumption of Risk
Our products are designed for practical, hands-on use.
By purchasing and using our tools, you acknowledge that:
Improper use may result in injury or property damage
You assume all risks associated with using our products
You are responsible for using tools safely and as intended
We are not liable for injuries, damages, or losses resulting from misuse, modification, or failure to follow proper safety practices.
7. Limitation of Liability
To the fullest extent permitted by law, Bloom & Gray shall not be liable for any indirect, incidental, consequential, or special damages arising from:
Use of our website
Use or inability to use our products
Any errors or omissions in content
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
8. Warranty Disclaimer
All products are provided “as is” and “as available,” unless otherwise stated in writing.
We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
9. Intellectual Property
All content on this website—including text, images, logos, videos, and designs—is the property of Bloom & Gray and may not be copied, reproduced, or used without written permission.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.
11. Governing Law
These Terms are governed by the laws of the United Kingdom without regard to conflict of law principles.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised Terms.
13. Contact Information
If you have questions about these Terms, please contact us at:
Bloom & Gray
Email: sarah@bloomandgray.co.uk
Website: www.bloomandgray.co.uk
Privacy Policy
Effective Date: January 2026
Bloom & Gray (“we,” “us,” or “our”) is committed to protecting your privacy and complying with the EU General Data Protection Regulation (“GDPR”). This Privacy Policy explains how we collect, use, store, and share your personal data when you visit or make a purchase from www.bloomandgray.co.uk (the “Site”).
1. Data Controller
For the purposes of GDPR, Bloom & Gray is the data controller responsible for your personal data.
Contact Information:
Email: sarah@bloomandgray.co.uk
Website: www.bloomandgray.co.uk
2. Personal Data We Collect
Information You Provide
We may collect:
Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by third-party payment providers; we do not store full card numbers)
Order history
Communications you send us (emails, contact forms)
Information Collected Automatically
When you visit our Site, we may collect:
IP address
Browser type and device information
Pages visited and time spent on the Site
Referring website
This data is collected using cookies and similar technologies.
3. Legal Bases for Processing (GDPR)
Under GDPR, we process your personal data only when we have a lawful basis, including:
Contractual necessity – to process and deliver your orders
Consent – for email marketing and non-essential cookies
Legitimate interest – to improve our website, prevent fraud, and provide customer support
Legal obligation – to comply with tax, accounting, or legal requirements
4. How We Use Your Data
We use your personal data to:
Fulfill orders and provide products
Communicate with you about purchases or inquiries
Send marketing emails only if you have opted in
Improve website performance and customer experience
Detect and prevent fraud
5. Cookies & Tracking
We may use cookies to:
Enable essential website functionality
Analyze traffic and usage
Improve performance and usability
Where required by law, we obtain your consent before placing non-essential cookies. You may manage or disable cookies through your browser or cookie banner settings.
6. Sharing Your Data
We do not sell your personal data.
We may share your data with trusted third parties, including:
Payment processors
Shipping and fulfillment providers
Email marketing platforms
Website analytics providers
These third parties only process data on our behalf and under data protection agreements.
7. International Data Transfers
If you are located in the European Economic Area (EEA), your data may be transferred outside the EEA (for example, to the United States).
When this occurs, we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses (SCCs)
GDPR-compliant service providers
8. Data Retention
We retain personal data only as long as necessary to:
Fulfill orders and provide services
Comply with legal and tax obligations
Resolve disputes and enforce agreements
When data is no longer needed, it is securely deleted or anonymized.
9. Your GDPR Rights
If you are located in the EU or UK, you have the right to:
Access your personal data
Rectify inaccurate or incomplete data
Erase your personal data (“right to be forgotten”)
Restrict processing of your data
Object to processing based on legitimate interests
Data portability
Withdraw consent at any time (for marketing or cookies)
To exercise these rights, contact us at sarah@bloomandgray.co.uk
You also have the right to lodge a complaint with your local data protection authority.
10. Email Marketing
You will only receive marketing emails if you have explicitly opted in.
You may unsubscribe at any time by clicking the link in our emails or contacting us directly.
11. Data Security
We take appropriate technical and organisational measures to protect your personal data. However, no online system is completely secure, and we cannot guarantee absolute security.
12. Children’s Data
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14. Contact Us
If you have questions about this Privacy Policy or your data rights, please contact:
Bloom & Gray
Email: sarah@bloomandgray.co.uk
Website: www.bloomandgray.co.uk